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Home delivery service - some issues of customers attitude

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dc.contributor.author Seturi, Maia
dc.contributor.author Kadaria, Diana
dc.date.accessioned 2021-10-29T10:08:12Z
dc.date.available 2021-10-29T10:08:12Z
dc.date.issued 2021
dc.identifier.citation Journal of International Scientific Publications: Economy & Business, Volume 15, 2021, pp. 233-242 en_US
dc.identifier.issn 1314-7242
dc.identifier.uri http://dspace.tsu.ge/xmlui/handle/123456789/792
dc.description Maia Seturi, Tamari Todua.The Role of Branding for Success in the Georgian Tea Market. World Academy of Science, Engineering and TechnologyInternational Journal of Economics and Management Engineering Vol:13, No:8, 2019. Pp 1127-1130 doi.org/10.5281/zenodo.3455675 https://publications.waset.org/10010688/the-role-of-branding-for-success-in-the-georgian-tea-market Nugzar Todua, Rati Abuladze; Internet Marketing, 2011. Ivane Javakhishvili Tbilisi State University, Publisher -Universal Inc. https://www.tsu.ge/data/file_db/economist_faculty/intmarketing.pdf Euronews Georgia. Home delivery services increased during the pandemic.January 29, 2021. https://euronewsgeorgia.com/2021/01/29/pandemiisas-shin-mitanis-momsaxureba-gaizarda/ Maia Seturi. FOR EVALUATION OF MARKETING EFFICIENCY. January 2013. SCIENTIFIC PROCEEDINGS OF GURAM TAVARTKILADZE TEACHING UNIVERSITY VOLUME #3. Publishing House “UNIVERSAL” Tbilisi 2013.pp.75-78. Available from: https://www.researchgate.net/publication/325869228_FOR_EVALUATION_OF_MARKETING_EFFICIENCY Philip Kotler, Kevin Lane Keller. Marketing Management. - 14th ed. Translated from English by Professor N. Todua. TSU Publishing House, Tbilisi, 2015, pp.471-492 Maria Johann, Services Marketing. Project: Service Experience. First Edition. Publisher: Warsaw School of Economics. ISBN: 978-83-65416-21-6. June 2015, pp.8-17 https://www.researchgate.net/publication/314949424_Services_Marketing BBC News, Europe. Pompeii: Ancient 'fast food' counter to open to the public. 26 December 2020. https://www.bbc.com/news/world-europe-55454717 The History & Evolution of Food Delivery. Retrieved from https://blog.factor75.com/the-history-evolution-of-food-delivery/?fbclid=IwAR3Y6qiANTGN12IoIsD5KbPYUqTFxGUGOzmHv0boWD079tjt4dMg8qB3zAs https://underscore.factor75.com/the-history-evolution-of-food-delivery/ Manageteamz. (2019). Top 10 Home Delivery Businesses in the Market. Retrieved from https://www.manageteamz.com/blog/top-10-home-delivery-businesses/?fbclid=IwAR1AG6O-E_DS3KT4Wf_iDCfLV6q7jhdKIgodz4YweIrfnzaZqFfXnDmGoJY Reuters."Uber Eats waives delivery fee for independent restaurants as virus spreads". March 16, 2020. Retrieved March 23, 2020. https://www.reuters.com/article/us-healthcare-coronavirus-uber-idUSKBN21333U Ghajargar Maliheh; Zenezini, Giovanni; Montanaro, Teodoro (2016). Home delivery services: innovations and emerging needs. 8th IFAC Conference on Manufacturing Modelling, Management and Control MIM 2016, Troyes, France, 28—30 June 2016. pp. 1371-1376. DOI:10.1016/j.ifacol.2016.07.755. Publisher: Elsevier. http://porto.polito.it/2646653/. New.posts.ge. (2019, 01 23). Why two large delivery companies were interested in the small market of Georgia. Retrieved from: https://www.newposts.ge/?l=G&id=195444&fbclid=IwAR2wAuez0KQDbBGMM2CV3TKelQYJM5eav3GoeAQSunbyGWmZgM9McBXSUNk Wolt.com. (2020, 03 13). Activities of Wolt to prevent the spread of Covid-19. Retrieved from https://wolt.com/blog/geo/2020/03/13/woltsafedelivery/?fbclid=IwAR1vlS7TF9NsilpKscAks_CGxPyC0IyN0KUypL4YRd2NBvy1tv_C-lTi-E8 Marketer.ge. (2017, 12 6). Menu Group –Fast delivery service and system that includes up to 1000 objects. Retrieved from https://www.marketer.ge/menu-group-swrafi-mitana/ Marketer.ge. (2018, 07 04). moitane.ge – On-site delivery service from stores. Retrieved from https://www.marketer.ge/moitane-ge-adgilze-mitana/?fbclid=IwAR1Dv9I7bECi2rUMN8HxMwlBwO7RIlnLJ9jF0XzAeOOGF92Rhk0JIofCKT8 Real product from the village. https://soplidan.ge/terms-and-conditions/ Nanuli Okruashvili, Maia Seturi. Current condition of agro food market in Georgia and in the world. 2016/10. The International Scientific Conference: “Challenges of Globalization in Economics and Business”.Ivane Javakhishvili Tbilisi State University, Economics and Business Faculty. Volume 1. Issue ISBN 978-9941-22-884-1; Publisher Universal; pp.402-408 http://eprints.tsu.ge/1516/1/Current%20condition%20of%20agro%20food%20market%20in%20Georgia%20and%20in%20the%20world.pdf Shikrik.ge. (2020). Fly Shikrik. Retrieved from https://shikriki.ge/ Interpressnews. (2020, 04 29). New courier company AloModi offers free delivery service. Retrieved from https://www.interpressnews.ge/ka/article/597347-axali-sakuriero-kompania-alomodi-upaso-mitanis-serviss-gtavazobt Yogi Tri Prasetyo , Hans Tanto, Martinus Mariyanto, Christopher Hanjaya, Michael Nayat Young, Satria Fadil Persada, Bobby Ardiansyah Miraja, Anak Agung, Ngurah Perwira Redi. Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation. Journal of Open Innovation: Technology, Market, and Complexity. 2021. file:///C:/Users/User/Downloads/JOItmC-07-00076-v2.pdf Han-Shen Chen, Chia-Hsing Liang, Shu-Yi Liao, Hung-Yu Kuo. Consumer Attitudes and Purchase Intentions toward Food Delivery Platform Services. Sustainability 2020, 12, 10177; doi:10.3390/su122310177. https://www.mdpi.com/journal/sustainability file:///C:/Users/User/Downloads/sustainability-12-10177.pdf Chengbo Wang, Zhaofang Mao, James O’Kane, Jun Wang. An exploration on e-retailers’ home delivery – strategic elements and their prioritisation. Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 22. 2016. pp. 614-633. https://www.econbiz.de/Record/an-exploration-on-e-retailers-home-delivery-strategic-elements-and-their-prioritisation-wang-chengbo/10011578077 Maia Seturi. The Most Important Elements of Knowledge in Sales and the Necessity of Acquiring Them. January 2020. Conference: 7th Business Systems Laboratory. International Symposium “SOCIO-ECONOMIC ECOSYSTEMS: Challenges for Sustainable Development in the Digital Era”At: UNIVERSITY OF ALICANTE. SPAIN http://bslab-symposium.net/ pp.242-245 https://www.researchgate.net/publication/351327350_The_Most_Important_Elements_of_Knowledge_in_Sales_and_the_Necessity_of_Acquiring_Them Maia Seturi, Ekaterine Urotadze. About the importance of brand as a system. eBook Cybernetics and Systems. Social and Business Decisions. 1st Edition. 20 December 2018. Pub. Location - London. Imprint- Routledge. DOI- https://doi.org/10.4324/9780429486982. pp. 65-69. https://www.taylorfrancis.com/chapters/edit/10.4324/9780429486982-15/importance-brand-system-maia-seturi-ekaterine-urotadze https://www.researchgate.net/publication/331746374_About_the_importance_of_brand_as_a_system Maia Seturi. ABOUT CUSTOMERS ATTITUDE TOWARDS SERVICE IN RETAIL STORES. Journal of International Scientific Publications. Economy & Business, ISSN1314-7242, Volume 14, 2020. pp.175-182. www.scientific-publications.net https://www.scientific-publications.net/en/article/1002083/ en_US
dc.description.abstract The service sector is one of the fastest growing industries in the world. It is of great importance in meeting the diverse needs of consumers. Technological shifts and digitalization processes in the world have led to changes in people's daily lives and consumer behavior. A significant portion of consumers are increasingly trying to spend less time and energy on daily routine shopping. Part of the population is out of the habit to queuing to buy the desired product, going a long way to get services. The change in consumer behavior has led to an increase in the number of fast delivery companies in both the international and Georgian markets. Demand for this type of service has further increased in the context of the coronavirus pandemic. In this paper is presented study and analysis of the attitude of consumers towards the home delivery service on the example of Tbilisi (the capital of Georgia). The aim of the study is to identify problems in this area, as well as to study consumer attitudes about this service. The article analyzes the growing importance of on-site delivery service in meeting the diverse needs of customers. Our task is to identify the weaknesses that are observed when providing this service. The paper presents the results of a marketing survey of consumers 'attitudes towards home delivery service and proposes the authors' recommendations to better meet the needs of buyers with this type of service. en_US
dc.language.iso en en_US
dc.publisher Foundation "Science & Education” en_US
dc.subject Home delivery service, Consumer attitudes, Marketing research, Service marketing, Customer satisfaction en_US
dc.title Home delivery service - some issues of customers attitude en_US
dc.type Article en_US


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