Theoretical insights into citizen satisfaction measurement

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Ivane Javakhishvili Tbilisi State University Press
As a branch of consumer satisfaction, theoretical aspects of citizen satisfaction are being discussed in the article. The aim of the study is to determine the factors possibly having impact on citizen satisfaction. Reviewing previous attempts of citizen satisfaction measurement, different factors were considered as determinants. Till now, four factors were established: Urbanity and Diversity; Nature and Recreation; Job Opportunities; Cost-efficiency; however, the structure still needs empirical approval.
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