Hotel service industry standards: methodological and practical aspects

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dc.contributor.authorBaliashvili, Elisabed
dc.contributor.authorKatsitadze, Nana
dc.date.accessioned2026-07-08T11:05:34Z
dc.date.available2026-07-08T11:05:34Z
dc.date.issued2025
dc.description1. Baliashvili, E. (2023). Constituent elements of personnel policy system and its regulation in Georgian tourism and hospitality industry. EKONOMISTI, 3 VOLUME XIX; ISSN 1987-6890., ISSN 2346 8432. 2. Baliashvili, E. (2025). Hotel Personnel as the Key to Competitiveness in Hotel Services!!! International Scientific-Practical Multidisciplinary Conference SEU. SEU & SCIENCE, Scientific peer-reviewed Journal #19; ISSN 1987-8591. 3. Georgian Law on Tourism. (2023). Retrieved from: https://api.gnta.ge/storage/files/doc/sak-art-velos kanoni-turizmis-shesaxeb.pdf. https://gnta.ge 4. Hayes , D., Ninemeier, J., & Miller , A. (2016). Hotel Operations Management 3rd Edition. Publisher Pearson ISBN-13 978-0134337623. 5. Hewitt, E. (2008). "Star quality: what’s in the rating?". Independent Traveller. HORECA . (2018). HORECA - HOTEL STAR GEORGIA . Retrieved from: horeka.ge: https://horeka.ge/ka/ https://horeka.ge/ka/about https://www.hotrec.eu/en/membership.html 6. HOTEQ-500. (2025). Retrieved from: www.sciencetr.com: https://www.sciencetr.com/en/belgelendirme/turizm-belgelendirme/hoteq-500-otel-kalite yonetim-sistemi 7. HOTREC. (2009). Retrieved from: https://www.hotelstars.eu/about-us/the-hotelstars-union. 8. ISO 18513. (2021). ISO 18513. Tourism services — Hotels and other types of tourism accommodation — Vocabulary. Retrieved from: www.iso.org: https://www.iso.org/obp/ui/#iso:std:iso:18513:en. 9. ISO 9000 family Quality managment . Retrieved from: https://www.iso.org/about https://www.iso.org/standards/popular/iso-9000-family 10. ISO. (1946). https://www.iso.org/standards.html . 11. ISO. (1946). ISO - International Organization for Standardization 1946. Получено из https://www.iso.org/about 12. Katsitadze, N. (2018). State Policy in Tourism – Business (MICE) Tourism in Georgia. Economics and Business. 13. Katsitadze, N. (2018). THE PECULIARITIES OF HOTEL BUSINESS DEVELOPMENT IN NEW TOURISM COUNTRIES: THE CASE OF GEORGIA. International Journal of Business and Management Studies, ISSN: 2158-1479. 14. Rhee, H. T., & Yang, S. B. (2015). Does hotel attribute importance differ by hotel? Focusing on hotel star- classifications and customers’ overall ratings. Elsevier, Computers in Human Behavior, 576-587.
dc.description.abstractThe standard is an extremely valuable tool for the long-term competitive development of industries worldwide. The purpose of the presented study is to analyze the regulatory standards in the field of hotel services in Georgia and determine their impact on the quality of hotel services. The paper examines the basic and supporting ISO standards, regulatory documents and operating principles widely recognized in the world regarding hotel services, as well as corporate standards of leading international hotel chains. Based on a comparative analysis of regulatory standards in the global and Georgian hotel service industries, the paper determines the compliance of the Georgian hotel industry with international practices. Based on the analysis, the following problems in this industry are identified: • As of now, Georgian legislation lacks a mandatory national industry standard for hotel services; • Working in accordance with the requirements of the internationally recognized rating system is purely voluntary. This situation leads to dissatisfaction of a modern experienced consumer who has the opportunity to compare with other services; excessive positioning by the hotel causes dissatisfaction and this attitude extends to the general perception of the destination, which damages the tourism image of the country. Accordingly, the topic of the paper and the identified problems are of interest to stakeholders interested in the development of the sector in Georgia. The recommendations issued on the basis of the study can be used to identify effective ways for addressing the identified problems.
dc.identifier.citationInternational Precised and Reviewed Scientific-Practical Magazine "Moambe", Tb., №56, 2025, pp. 9-20
dc.identifier.issn2233-3606
dc.identifier.urihttps://dspace.tsu.ge/handle/123456789/2795
dc.language.isoother
dc.publisherGeorgian Academy of Business Sciences
dc.titleHotel service industry standards: methodological and practical aspects
dc.typeArticle
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